1. Identity of the controller

3D WORX BV
Smalvoort Street 30
2300 Turnhout
Belgium
VAT: BE0765.845.682
E-mail: hello@3dworx.be
Telephone: +32 469 69 91 10

3D WORX BV is the controller for the processing of personal data as described in this privacy policy.

2. What personal data do we process?

We process personal data when you:

• Visit our website
• Contact us
• Request a quote
• Starting a project
• Subscribe to marketing communications
• Interacts with our ads

Depending on the situation, we process the following data:

2.1 Data via contact form

• Name
• E-mail address
• Phone number (if filled in)
• Company name (if filled in)
• Message content
• IP address
• Submission date and time

2.2 Data via request for a quote

• Name
• E-mail address
• Telephone number
• Company name
• Project description
• Plans, images, or other uploaded files
• Billing data (in case of effective collaboration)
• IP address

2.3 Data collected automatically via the website

2.3.1 Essential Technical Data (Without Authorization)

When you visit our website, we automatically process certain technical data that is necessary for the safe and correct functioning of the website.

This includes:

• IP address
• Browser and device information
• Operating System
• Date and time of visit
• Security and log information

This processing takes place on our basis legitimate interest (article 6.1.f GDPR) to ensure the safety and technical functioning of the website.

2.3.2 Analytical and marketing data (with permission)

After your consent via our cookie manager (Usercentrics), additional data can be processed, such as:

• Pages visited
• Click behavior
• Scrolling behavior
• Session length
• Interacting with forms
• Conversion data
• Ad interactions

This data is processed via, among other things:

• Google Analytics 4
• Hotjar
• Google Ads
• Facebook Pixel
• LinkedIn Insight Tag
• other marketing and analysis tools

Legal basis: consent (article 6.1.a GDPR).

You can withdraw your consent at any time via the cookie banner.

3. Purposes and legal grounds of processing

We process personal data only for specific, explicit and legitimate purposes in accordance with article 6 GDPR.

3.1 Implementation of the agreement (Article 6.1.b GDPR)

For:

• Quote layout
• Project execution
• Customer communication
• Invoicing

3.2 Legitimate interest (Article 6.1.f GDPR)

For:

• Website Security
• Fraud prevention
• IT Management
• B2B lead recognition via Leadinfo

Lead info

Leadinfo recognizes business visitors based on IP addresses and links them to publicly available company data. No profiles of individual natural persons are created.Leadinfo only identifies company data and not natural persons.

More information: https://www.leadinfo.com

3.3 Consent (Article 6.1.a GDPR)

For:

• Analytical cookies
• Marketing cookies
• Ad tracking
• Remarketing

Consent is requested via our cookie manager (Usercentrics).
You can change or withdraw your consent at any time.

4. Use of external tools and processors

Below is an overview of the most important tools we use, including the nature of processing.

4.1 Analysis & Statistics

Google Analytics 4

Purpose: website analysis
Data processed:

• IP address (anonymized)
• Browser Information
• Device Information
• Interaction data
• Session length

Legal basis: consent
Possible transfer outside the EU: yes (US)

Hotjar

Goal: Analyze user experience
Data processed:

• Click behavior
• Scrolling behavior
• Anonymized IP addresses

Legal basis: consent

4.2 Marketing & advertising platforms

Google Ads & DoubleClick

Goal: show ads and measure conversions
Data:

• IP address
• Browser data
• Website behavior
• Conversion data

Facebook Pixel

Goal: remarketing and conversion measurement
Data:

• IP address
• Browser Information
• Pages visited
• Possible connection to Facebook account

LinkedIn Insight Tag

Goal: B2B advertising and conversion measurement
Data:

• IP address
• Browser data
• Interaction behavior

ActiveCampaign & Lemlist

Purpose: email marketing and prospecting
Data:

• Name
• E-mail address
• Company Information
• Interacting with emails

4.3 Essential and Technical Services

Webflow

Hosting and website management

Amazon Web Services (AWS)

Hosting and cloud storage

Cloudflare

Security and content delivery

Google Tag Manager

Scripting and Tracking Management

reCAPTCHA

Spam and fraud prevention

Google Fonts, gstatic.com, Google AJAX

Website display and functionality

Usercentrics Consent Management Platform

Managing cookie preferences

5. International data transfers

Some of our processors are located outside the European Economic Area.

Certain service providers (such as Google, Meta, LinkedIn, ActiveCampaign, and Amazon Web Services) are located in the United States. These parties are affiliated with the EU-US Data Privacy Framework or work with Standard Contractual Clauses (SCCs) as approved by the European Commission.

6. Retention periods

We do not keep personal data longer than necessary.

Indicative deadlines:

• Contact requests: maximum 2 years
• Offers: maximum 3 years
• Customer data: according to legal retention periods
• Marketing data: until consent is withdrawn
• Analytics data: according to default settings (max. 14 months unless otherwise set)

7. Your rights

You have the right to:

• Insight
• Rectification
• Deletion
• Restriction
• Portability
• objection
• Withdrawal of consent

Contact us via:
hello@3dworx.be

You can file a complaint with:

Data Protection Authority (GBA)
Drukpersstraat 35
1000 Brussels
https://www.gegevensbeschermingsautoriteit.be

or the supervisory authority in your Member State.

8. Security measures

We take appropriate technical and organizational measures:

• SSL encryption
• Secure hosting
• Access control
• Restricted internal access
• Regular updates

Non-essential cookies are only placed after you have explicitly given permission to do so via our cookie manager.

These measures are tailored to the nature, extent and sensitivity of the personal data processed.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

Cookies are small text files that are stored on your device when you visit our website.

We make a distinction between the following categories:

9.1 Essential cookies

These cookies are necessary for the correct functioning and security of the website.

Examples:

• Usercentrics Consent Management Platform
• Cloudflare
• Webflow
• reCAPTCHA
• security and session cookies

Legal basis: legitimate interest.
Permission is not required for this.

9.2 Analytical cookies (with permission)

These cookies help us understand how our website is used.

Among other things, we use:

• Google Analytics 4
• Hotjar

Processed data may include:

• Anonymized IP address
• Pages visited
• Session length
• Click and scroll behavior

Legal basis: consent.

9.3 Marketing cookies (with permission)

These cookies are used to make ads more relevant and to measure conversions.

Among other things, we use:

• Google Ads
• Google DoubleClick
• Facebook Pixel
• LinkedIn Insight Tag
• Conversion Linker
• Google Syndication

These tools can:

• IP address processing
• Collecting browser data
• Track surfing behavior
• Measuring interaction with ads

Legal basis: consent.

9.4 Revoking or changing consent

You can change your cookie preferences at any time via: the CMP cookie banner.

You can also delete cookies via your browser settings.

10. Changes

We can change this privacy policy.
The latest version is always available on our website.